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What to Do When Your Paycheck Is Wrong: A Guide for Elite Connection Contractors


We understand how frustrating it can be when your hard-earned money doesn’t reflect accurately on your paycheck. At Elite Connection, we take pride in being transparent about our processes and fees. We want to ensure that you receive the compensation you deserve for your work through the Arise platform.

Our Deductions

Elite Connection is only responsible for issuing the money you’ve earned through Arise. We deduct a nominal fee of $35 for our cost of doing business and an additional $20.00 for Arise platform usage. These deductions are clearly outlined to ensure transparency in our payment structure.

Taking Action

If you ever spot discrepancies in your paycheck, it’s essential to take prompt action. Here’s a step-by-step guide on what to do:

  1. Log In to the Arise Portal: As soon as you notice an issue with your pay, log in to the Arise portal.
  2. Connect with Ava: Once logged in, pull up Ava, the virtual assistant, and type “invoice is incorrect.” Ava will provide you with information and guide you through the process.
  3. Contact Partner Support: Ava will connect you to Partner Support, where you can report the issue. Partner Support will issue you a ticket, ensuring that your concern is documented.
  4. Correction Process: It’s important to note that any corrections may appear on your next pay invoice. Elite Connection and Arise will work diligently to resolve the issue and ensure you receive the correct payment.

Keeping Track of Your Hours

To facilitate a smooth resolution process, it’s crucial to maintain a log of your working hours. This will serve as supporting evidence when reporting discrepancies. You can access the Time Keeping Spreadsheet.

Special Note for Carnival Cruise Sales Department Contractors

For those working in the Carnival Cruise Sales department, we’ve created a dedicated Google Spreadsheet to help you track your bookings, B+ sales, and CVP sales. Please complete the form thoroughly to ensure you have all the necessary documentation in case any commissions are missing.

We understand the importance of accurate and timely payments for your hard work, and we are committed to assisting you in resolving any payment issues you may encounter. Your satisfaction and financial security are our top priorities.

If you have any questions or concerns about your paycheck or any other aspect of your work with Elite Connection, please don’t hesitate to reach out to our support team. We are here to support you every step of the way.

At Elite Connection, we value your dedication and commitment, and we strive to provide you with the best possible experience in your partnership with us.

Please Email Us at for all issues concerning pay.


** Be sure to go to File > Make Copy (to create your own sheet to edit)

Time Keeping Google Spreadsheet

Time Keeping Excel Spreadsheet

Carnival Cruise Sales Google Spreadsheet

Carnival Cruise Sales Excel Spreadsheet